SpikeTV and SCORE Offer New Resource for Food Entrepreneurs

SpikeTV -- which just launched its Sunday night series "Bar Rescue" -- and SCORE the non-profit small business mentoring association, have customized a toolkit called "Serve Up Success" available free of charge at http://www.score.org/restaurants/spike-tv-serve-up-success in order to help aspiring entrepreneurs and struggling businesses find success despite this challenging economic climate. The toolkit is particularly timely as unemployment figures continue to rise. The goal: to help entrepreneurs succeed in the food service industry! Whether you're deciding if opening your own bar or restaurant is right for you or if you're a food service veteran, use this great toolkit filled with SCORE resources to help you succeed.

Worth reading: "Bar Rescue: and food industry expert Jon Taffer's interview on his mission to help fix struggling bars and small business owners get back on their feet.

Note: Some good overall advice for all small business owners whether you're in food or not!

Check it out!

Quick Assessment for Entrepreneurs

This is great! If you're an entrepreneur you should definitely take this quick assessment to calibrate where you are in the business-building process. Thanks to One Million by One Million for alerting us!

http://1m1m.sramanamitra.com/free-public-roundtables/the-1m1m-self-assessment/

Chicago Small Biz PR Workshop

If you're a small business, entrepreneur or getting ready to launch your business and you're in Chicago, I invite you to join me for my PR Workshop at the SCORE Chicago office, which is part of the Small Business Administration. Register TODAY!

https://s08.123signup.com/servlet/SignUp?PG=1522055182300&Info=&P=15220551911422461500

In this workshop, you'll learn everything you need to know about public relations and how it can grow your business. I'm a 15+ year veteran with lots of knowledge to share and this is a rare opportunity to learn from someone like myself. You'll walk out armed with all the tools you need to start/launch a PR campaign on your own, or with a professional.

See you there!

Cascade Celebrates 10 Years

In 2001, I got a lot of advice about opening Cascade Communications and I was fully prepared for the hard work, determination, frustration, patience and planning it would require. However, the one thing no one told me about going into business was that time will fly!

Like every business there are the ups and downs, but even despite the economy, things feel different for us. It's almost as if we're entering a new phase and what it has in store none of us really know, but...it kind of feels like a beginning.

Over the last 10 years, we've done some pretty cool stuff and helped raise the profiles and sales of many small business brands. We've even run celebrity red carpet events and managed more than 60 local media for one of the biggest political party campaigns embracing the next generation of voters. We've seen small companies grow into million dollar businesses in just a few years or quadruple their current business in 18 months. It's crazy and exciting. While it can be frustrating to never get your client on the phone, we also know that they are busy growing and loving it.

And, we have had those that didn't fare so well. It happens. One's batting average can't always be .500 and the ones we haven't won for have mostly been an issue of bad timing. That's the trick. While we understand what media is looking for sometimes they just aren't ready for us, or someone else beat us to the punch. We hate that. I hate that. But, we can honestly say we've had more wins than not and met some incredible people along the way.

As I reflect back on the last 10 years, I know that I, personally, have learned a lot about myself and what I want my business to be. Is it what it started out to be? Are my goals for it the same? Where are we headed now? Like all business owners, these are the questions we should ask ourselves annually and where we need help, we ask for it - much like our clients have done.

Everyone says 10 years is a milestone, and they're right, for sure, but our modesty keeps us from getting too wrapped up in it all. This year, I want that to change. There are so many cool opportunities with social media and using it to help grow our client's business, it's fun, it's different and it's here to stay. The beauty is that one mom and pop in small town Kansas has the chance to be more than local. They can become international, and I just love that idea.

So while we're taking our heads out of the sand and finally taking a bow (well just for a minute), we're also looking forward to working with amazing small businesses. I will continue teaching PR to small businesses around the area at SCORE Chicago. We'll launch our new website soon (pardon the dust) and starting some new things of our own to benefit clients. It's going to be....exciting. Listen, when you've been through two economic down times while in business, you learn to float through it and keep the faith; to see the exciting possibilities and to, well, get excited.

This is our hope for all of you on our Anniversary - get excited! Opportunities abound. Small businesses and entrepreneurs are reaching out to help one another and that's what I love about what we do so much.

Cheers!

Need Funding? Story Offers Hope, Ideas for Entrepreneurs

So, you have an idea or you are looking to expand your business but banks aren't favorable to lending....anything at the moment and you could mortgage yourself to the hilt, and most entrepreneurs do - the risk is worth it, right?

Have no fear! You can get funding without appealing, or begging, VC's or angel investors. There are organizations, and even individuals, out there willing to lend you money whether it's $50 or $15,000, but you have to think outside the box.

This great CNNMoney story will turn your frustrations into hope when it comes to funding your new business concept/idea or grow an existing business. Corporate banks might not believe in small business but these organizations (many made up of individual investors) do believe and they're helping businesses just like yours take off!

There are plenty of options out there....go find them. They're waiting for you!

Where to get startup cash now
By Tina Peng, contributing writer, CNNMoney.com March 24, 2010

Bank credit is scarce and investors are skittish, but that didn't stop these six startups. They found creative ways to raise cash during the downturn.

Benefits of PR - Couldn't Have Said It Better Myself

It's rare that I actually post something from another public relations professional, but hey, we're all on the same team, right? I came across this on Twitter today and thought...."I couldn't have said it better myself!" So, Jenna, this could be the start of a beautiful friendship.

Benefits of Public Relations
By: Jenna (Gruhala) Oltersdorf

It’s no secret that both public relations (PR) and advertising offer unique benefits when employed correctly. And, when working together, the two practices can build awareness, boost brand value and drive sales. Some of our most successful campaigns stem from a strong relationship between our PR team and advertising agency partners.

To contrast the two, PR earns media coverage through strategic outreach to journalists while advertising is a controlled message placed in paid-for space. Both practices work to influence the behavior of consumers by swaying opinion, calling consumers to action, etc., but the tactics used to gain results and meet goals couldn’t be more different.

Unfortunately, PR tends to be overlooked during the planning stages of some marketing campaigns because many don’t fully understand the benefits. And, if PR isn’t overlooked all together, many times key decision makers don’t quite understand how it works or worse, don’t understand how to measure a PR campaign’s success (common measurements include impressions, number of placements and types of placements).

The primary goal of any PR campaign, no matter how large or small, is to build relationships. Through these relationships, we’re able to secure stories, build momentum and create opportunities for brands, be it a person, organization, product or service. Before launching any PR campaign, it’s important to outline measures of success to fairly evaluate the benefits as well as manage expectations both internally and externally.

So what sort of benefits can you expect from a well-planned PR campaign?

Read more....

Pitch to Editors Should Cross Mediums

Score Multiple Hits Per Pitch: Chicago Tribune Critic Daley Suggests Writing Pitches Adaptable for Print, Online, Radio and Social Media

Jim Bucci (jbucci@bulldogreporter.com) Issue Date: Daily 'Dog - August 19, 2009 "Pitches need to be adaptable to multiple platforms and multiple adaptations," says Bill Daley, a food and wine critic for the Chicago Tribune. "I need to be able to write something for the newspaper, rewrite it into a radio script and also do it as a tweet. For example, I once took research for one story and repackaged it seven ways for the different media types. Pitches have to be focused and laser sharp. Fewer journalists mean fewer of us doing more things." His additional tips for scoring more coverage per pitch: Read more...

Business Week: Time to Change Course?

I will say it again, today's small businesses have a real opportunity to grow their business by thinking outside of the box; getting creative and maybe even finally forcing your business in a new direction, which you've been delaying.

Moreover, these changes can create opportunities for public relations for your business, further setting you apart from competitors. Here is a great article from Business Week Small Business.....


Is It Time for Your Business to Change Course? By Ann Field Business Week

In an economy like this, it may take more than tinkering to turn you company around. But big changes carry big risks

Kim Matheson Shedrick had spent 16 years growing New York-based Natural Resources into a 15-person, $1 million company that advises developers of high-end spas. But in late 2008 no one was building much of anything, never mind pricey spas selling hot seashell massages and lavender-oil body scrubs. Matheson Shedrick decided the time was ripe for an idea she'd been kicking around since 2001—mySpaShop.com, which would offer products and wellness advice for less affluent spa aficionados. "I looked at how I could use all the contacts I have in the industry to target the customer who can't spend $500 visiting a spa," says Matheson Shedrick, who now makes $10,000 a month through the site. She also expanded the B-to-B side of her company, charging spa owners a monthly fee for advice on how to boost revenue. She expects the new line of work to bring in about 15% of her overall sales by the end of the year.

Sometimes, when business is bad, you can't just tinker at the edges—you have to make fundamental changes to your company. That might mean selling to a new market or changing your offerings. It might mean strategic changes in distribution or marketing.

Read more....

10 Ways to Generate PR for Ongoing Media Coverage

Today, I'm going to let you in on a little secret that Fortune 500 companies and larger "small" businesses caught on to a long time ago: To grow a successful business you have to continue "branding" it in the minds of your audience. Okay, in layman's terms this means that you need to engage in a steady flow of marketing for the lifetime of your business to ensure ongoing growth and long-term success.

Yes, as a small business owner myself, I clearly recognize that funding an integrated marketing campaign year after year can be a real challenge for a cash-strapped small business, so let's just focus on the many ways you can build an ongoing PR program.

The one thing I continue telling my clients is that they have a real opportunity to leap frog over their competitors by being flexible and creative - you don't have the red tape and paper pushing through various departments to deal with. You can, literally, decide today that you want to hold a promotion in three weeks and make it happen.

To generate ongoing public relations for your business you simply have to keep thinking outside of the box.

First of all, everyone wants a business feature on their organization, but after you get it media aren't going to do it again, for at least five years, unless you grow at lightening speed or sign a serious client.

Here are 10 ways you can generate more PR for your business:

1. HR announcements
2. Business wins/partnerships
3. Sales/promotions
4. New product introductions
5. Expert advice & tips
6. Events
7. Charity tie-ins
8. Office Move - say into a larger facility, bringing jobs
9. Pro bono
10. Recipes/food

There are other things that you can pursue and each industry has its niches. This is just a handful of my top suggestions. For instance, trend stories that you can comment on from either a national or industry perspective - just don't get caught in the clutter of everyone else attempting to do the same thing.

To be successful at achieving ongoing PR you must clearly differentiate yourself from competitors.

At the end of the day, public relations is a credibility builder. The more people see your name or that of your business in the news, the more likely they will view it as a credible resource, and see you as someone they should do business with.

Public relations doesn't stop with the business announcement. Be different, be creative and generate more press to position you positively in your community and industry, and....you will GROW!

Follow me on Twitter @SmallBizPRXpert for daily SMB PR Tips, or become a PR expert for your business by joining www.SmallBizPRMadeEasy.com for inexpensive weekly lessons, templates, tips, advice, expertise, media interviews and more!

GrowSmartBiz Wants Your Story

Small Business Success Stories Wanted! Winners Attend GrowSmartBiz Conference for FREE!
August 4th, 2009 :: Steven Fisher

Every small business owner has a story, and we want to hear yours! As a small business owner, you put your heart and soul into your work, but that effort often goes largely unnoticed. This is your chance to tell everyone about your company and what you have done to make it a success.

Tell us your story! From August 11 through September 22, Network Solutions will select one small business success story from the entries each week to publish on the GrowSmartBusiness Blog, a site dedicated to furthering small business growth. Additionally, each of the eight winners will receive FREE admission to the GrowSmartBiz Conference – a premier educational and networking event designed to help small business owners successfully grow their enterprises – hosted on September 29, 2009 at the Renaissance Hotel in Washington, D.C.

Read more....

Magazine Sales Decline: Want PR, Subscribe Now

Everyday someone asks me what the most important element to a successful PR campaign is and everyday I give them the same answer: "Know the media. Understand how they work and what journalists are writing about". It's really quite simple, except that there are so many media outlets out there now. How does one keep up with all of it?

As a publicist the answer is not so easy for me, but it is quite a bit simpler and easier to do for small business. Just select those publications/media you want to be in and read, listen and watch each day, week, month. Sure you can get the latest news online, but it's worth it to subscribe....especially if you want to be in that publication any time in the next few years.

This week's news revealed bad news for the nation's magazines. It is our reality. However, even as circulations decline the demand for my clients and other small businesses to be in those magazines is not ceasing. Everyone believes that if they can only make into "O" that their lives and businesses will become a mad success. And that's why I say "If you want to be in it, buy it!"

Remember that while a magazine is a great way for you to promote your business, others rely on advertising in them, and others....well it puts food on their table. So before you cut subscriptions to your fav mags and those that could be your meal ticket, read this article and think again.

First Half Circ Data Reveals Bad Newsstand Dropoff
Aug 2, 2009
-By Lucia Moses for MediaWeek

Single-copy sales for many magazines tumbled in the first half of 2009, when consumers pinched pennies and delivery snafus kept many stores from getting product.

The Audit Bureau of Circulations’ first-half magazine report isn’t due out until Aug. 31, but filings of publishers’ estimates to the ABC’s Rapid Report paint a grim picture of single-copy sales, roughly a third of the industry’s paid circulation revenue.

Early this year, some publishers suspended deliveries to wholesalers over their demand for higher per-copy delivery fees. One of them, Anderson News, went out of business as a result of the kerfuffle. Read more...

How the Internet Can Help Drive PR

The Internet has done great things for our lives. Seriously, think about waking up tomorrow without it! Not only has it allowed us the opportunity to find news and information, resources and more, it’s given little stores across the world the chance to have customers around the world. We’re no longer tied to doing business in our local regions, but we have the opportunity to expand and grow our businesses in a way that’s never really been available before.

It is also giving small businesses the opportunity to attract the attention of media….that’s if they can find you.

This brings me to the key connection between SEO (search engine optimization) and generating public relations. PR strategy has always focused on the “traditional” with press releases and press kits being sent directly to journalists, follow up calls and emails sent and a proactive approach to results. Today, the Internet is giving journalists a new way to search and find small businesses, new products and companies, experts to use as story sources…but that’s only if they can find you.

Remember: When using the Internet to market your business, most people don’t know they’re looking for you and your business until they find you!

This is why SEO becomes a critical part of the marketing mix for your business, and to further your chances of generating positive PR for your business. It’s not enough to have a great website, you also need to make sure that it is built specifically for search – meaning what would the average person search for, or what terms would they use to find you? The same goes for how you write your press release and distribute it online. Like anything else, if you utilize your key search terms in your press release, the odds improve that a journalist, or new potential partner or vendor, will find you.

Crafting your story for SEO:

* Write your press release
* Write out a list of all the key search terms someone might use to locate your business
* Cut this list down to the Top 10
* Now compare your press release to this list. Where are these search terms? Are they located in the headline, sub headline or lead paragraph? Well, they should be.

This can become tricky though as the lead paragraph of your press release needs to be kept down to three-four to the point sentences. I know…tricky. If it seems impossible, then you might consider writing two kinds of press releases – one for media and one for search. Then make sure all of this is also available in your online press room, which I’ll talk about next week.

This one thing, if done correctly, will open new doors for you on the web. Whether it’s getting the attention of a journalist or finding a new partner in business offering a mutually beneficial relationship. It’s definitely worth giving it a go and seeing what happens. Use some the free release distribution sites, see what kind of return you get and then make changes in future releases.

However, the most important part of your press release, the point of it really, should never be overlooked. It’s about your story….something really, truly newsworthy. It’s not about writing a release every week and spamming it across social media networks and free distribution sites. It’s better to send them out when you really have news or something to share every now and again than each week. If the content is not valuable, after awhile, people will just ignore everything you distribute. It’s called…..crying wolf and when you do have huge news to share no one will be there to listen.

Jennifer Fortney, Cascade Communications and SmallBizPRMadeEasy.com

Follow me on Twitter @SmallBizPRXpert or join our new group on LinkedIn My Source for Stories – where we connect small businesses with the media

Why Your Business Needs a Press Kit

Your press kit is the most important tool you can have to successfully achieve public relations for your business. Why? It tells your story! You wouldn't go to a meeting or new business presentation without a materials to present and discuss, so why would you just pick up the phone and contact media and not expect them to request information?

It is the FIRST tactic I perform for all of my clients!

Developing your press kit is one of the very first things you should do before pursuing media stories. It's purpose is to be an all-inclusive package of information on your business that tells media why they should write a story.

A press kit might include:

1. Press release(s)
2. Owner bio (human interest story)
3. Company backgrounder
4. Product fact sheets
5. Tip sheets for expert positioning
6. Testimonials
7. List of story ideas
8. Product samples (as part of press kit mailing)
9. Product photos
10. Company logo and other valuable graphics

Let me re-iterate the importance of the press kit: I spend most of my time each week pitching media and when I speak to journalists by phone they always ask for an email with information (i.e. press kit materials). When I approach them via email initially I always include one or two pieces from the press kit - usually the most relevant press release and company backgrounder.

Remember that journalists receive hundreds of pieces of mail and email everyday and this is the ONE chance, first-impression you get with media. Since they don't have a great deal of time, you must include valuable information along with a well-crafted story pitch in order to catch the attention of media. If you don't they will either be interested enough to email and ask for information or....worse....they will trash the email altogether, and you miss out.

One last thing to remember is that just because you send out your story idea and materials to media doesn't mean that they're going to drop everything at that very moment to write the story - unless, of course, it is immediately timely. Offering media press kit materials allows them the opportunity to make some notes and put it on file for a future story that they may be considering your business for. Just make sure that your contact information near the top and clearly visible. No contact means no story.

For more information, read this...

Be Prepared for Anything When It Comes to Media Interviews

You’ve written the press release, pitched media your story and now a journalist wants to interview you. The story could be a feature on you and your business or it could be a trend story a journalist is considering including you in. Either way, much like you would for a job interview, you have to be prepared for anything when it comes to the media interview.

One great example of this is a client of mine Interview Angel founder Brent Peterson. My firm recently secured him an interview opportunity with the Wall Street Journal. The journalist had a job search/interview trend story in mind regarding crazy interview tactics (hoops candidates jump through for a job) that companies take to find the right candidate. She had a specific angle that she wanted Brent to comment on and we pitched his response to her. When she was ready to write the article she interviewed Brent who did discuss the things he’d initially responded with but also gave her another angle that was informational and generous on his behalf.

The angle Brent provided was about candidates volunteering their way to a job, which the journalist closed the article with. What was so generous was that he provided a real life anecdote of someone he hired on a volunteer basis to help create and promote the Interview Angel Sweepstakes. He not only promoted his business in the article but this young man and the sweepstakes all in one of the country’s top newspaper/online outlets. Brent followed his conversation with the journalist carefully and found a unique opportunity for his business.

Did he take a risk by going off topic? Maybe but not before making sure that he covered the specific angle the journalist was working on. All in all it benefited her story and made it that much more interesting for job seekers.

Being prepared to handle anything in an interview means knowing your business, industry and journalist’s story angle inside and out. It really truly is like interviewing for a job. You have to take time to research and prepare before any kind of interview; to be able to speak wisely on your business and industry while communicating key messages, other story angles that might be of interest and know the conversation can go in several directions. Once you’ve met the journalist’s needs you can afford to go off topic. After all, you’re just having a conversation with a journalist and as long as it’s related to the story it can go anywhere.

And practice makes perfect! Print out what you want to say – story angles, key messages – get in front of a mirror and practice, practice, practice. Most importantly, remember to speak in short, valuable soundbites that the journalist can easily use as a quote.

And…you will create media opportunities that will truly benefit your business!

Learn more with our one-of-a-kind DIY PR program SmallBizPRMadeEasy.com

Follow me on Twitter for daily SMB and SMB PR Tips @SmallBizPRXpert

Google giving small businesses local search data

June 1, 2009 1:19 PM PDT
Google giving small businesses local search data
by Tom Krazit

Google is giving local merchants the ability to access data about how Web surfers arrive at a local listing in Google Maps, in hopes of figuring out why so many people in a particular neighborhood are searching for pizza.

Google lets small businesses create a small Web listing that appears next to queries such as "pizza San Francisco," which pop up in Google Maps with a link to a business's Web site and address information, through a service called Local Business Center. Inside the center, they've been able to do things like verify their address and phone number but Google is now adding search results data to the dashboard within Local Business Center, said Carter Maslan, director of product management for local search.

For example, San Francisco pizza parlors will be able to see the zip codes from which searches originate that wind up at their listing, the keywords that searches are using to find their result, and basic stats about search activity, Maslan said. The idea is to give those businesses a set of metrics from which they can make business decisions about expanding delivery areas, advertising in certain areas, or what people are looking for in a local pizza joint.


Read more...

Join Twitter to Get Unique Daily Tips

Twitter has become a great resource for business owners and individuals over the last year. For me, personally, I've found that it's a great way to connect with small business owners and offer unique daily PR and marketing tips that will help you in growing your business.

Small Biz PR Tips ONLY offered by Jennifer Fortney
One day as I was sitting looking at Twitter I wondered how I can translate my drive to help educate small businesses through this particular social media. That's why I created "Today's SMB PR Tip" and "Today's SMB Tip". No one else offers anything close to it and many have found them quite useful, especially when I provide links to my blogs or to related stories. This really is a rare opportunity for my clients and those of you who are interested in DIY PR. You aren't going to find the kind of information and opportunities I offer anywhere else on Twitter or the Web. I'm excited to be able to communicate with small to medium-sized business owners across the country and world and encourage you all to KEEP MARKETING FOR SUCCESS!


Twitter Tips Takes Five Minutes a Day
Using Twitter smartly will give you an abundance of information and help you build new relationships in just a few minutes a day. Using it "smartly" means that you follow only those people who are truly of interest to you and provide meaningful information. In just a few minutes a day you can

1. get tips and ideas for your business
2. use the opportunity to ask me questions directly about your PR and marketing efforts (in 140 characters or less, of course!)
3. follow news outlets key to your business' PR success
4. communicate your business in a new way to new people

That's just another reason why you should follow @SmallBizPRXpert today!

See you on Twitter!

Summit Takes a Look at Future of PR, News Media

If you're interested in knowing how the future of journalism and PR is changing, here is a great piece and synopsis of a pros conference. It impacts small business as much as corporations, but also means that small business has the same opportunities as big business with big marketing budgets. Creativity will go a long way in marketing your business in the future.

Media Relations Summit Finale: PR Pros and Journalists Envision a Brave New Relationship in Web 3.0 Future By David Copithorne, Principal, Aquarius Advisers

Dan Abrams, MSNBC's principal legal analyst, set the tone for the final day of Bulldog Reporter's Media Relations Summit 2009 Tuesday when he told keynote attendees that the rules of the media relations game have changed for good. "These days, every business is a media business," said Abrams, who is also the founder of a new advisory service leveraging a database of 2,500 mainstream- and social-media experts to help businesses navigate the new media environment.

Reporters and editors struggling to feed the web 24-by-7 must collaborate with businesses creating their own media as digital technologies break down the old adversarial relationship between journalists and professional communicators. The result is a brave new world where best practices in PR, marketing and journalism are already being radically redefined, Abrams said.

Walls tumbling down — between old media and new media, journalists and PR people, companies and their customers, and within organizations of all sizes—was a recurring theme voiced by speakers from the ranks of both the media and PR throughout the day.

Read more.....

Follow me on Twitter: @SmallBizPRXpert and if you want to learn DIY PR visit SmallBizPRMadeEasy.com and join my unique program!

Theory Wastes Time, Focus for SMB

There are so many ways to market your business today, mostly thanks to the Internet. Chris Nastav has made some great points on Small Business Daily about many of these online networking opportunities and, I agree, that many have become quite a fad. One that has some business owners spending hours a day simply managing their social networks and not their business.

I truly believe in face-to-face networking and have been doing it since I started my business nearly eight and half years ago. I was so intensely focused that I would be off to some kind of networking event every day, even spending some days at a breakfast, lunch and happy hour. Then came the social networking sites and everyone and their dog was all over each and every one of them. I was exhausted and took a step away from it all and what I realized was that I was taking the “bowl of spaghetti theory” to networking – this is the complete and total antithesis of what I preach about marketing.

Instead of being targeted with my time and energy by attending events and utilizing social networks that would, well, work for me, I was flinging everything I had in about 10 different directions – much like taking a bowl of spaghetti, throwing it up on the wall and seeing what sticks.

What I was doing was wasting a lot of time. Since then, I’ve knocked myself down to only attending key events with key organizations and knocked my social networking focus down to four top sites. (Seriously, who are these people who have ALL DAY to do this?)

I use the networking approach here because it’s something everyone can understand. You’re in such a hurry to drive business that you aren’t being targeted or probably even all that effective.

Networking is one of the best ways to market your business, but unfortunately so many small businesses take this same approach in their overall marketing. Small business owners think they should be advertising so they do…every where they can but fail to reach their audience and say what they need to say. This carries over to direct mail, direct email, branding, public relations and even utilization of social networks.

Here are some things to ask yourself and discover how effectively you’re marketing and running your business.

* Take a step back – make a list of everything you’re doing to market your business. Now cross off the ones that have not yielded any kind of return whatsoever.
* Define where your customers are – What networking groups/organizations are they part of? What media do they read? Make a list of who your customer is; really define them in every way. It will lead you closer to them.
* Define what it is about your business that customers should be interested in. Make a list and begin to develop brand statements that quickly and concisely communicate to your customers; create interest. These should be used in every marketing element you utilize. In public relations we call them key messages. In networking it’s your elevator pitch.
* How can you position yourself and your business utilizing 30 minutes to one hour a day and two additional hours a week on networking? Remember, you have a business to run and your time is precious.
* Finally, take hold of your marketing opportunities by outlining time each day to commit to creating interest and awareness in your business. Make sure it’s targeted, communicates your business effectively and reaches your target audience.

When you really tighten your target audience you will become much more effective in generating sales and business. Example: If I advertise or get publicity in a health-oriented publication for my (hypothetical) organic food business I’m more likely to increase sales and fast. Makes sense, doesn’t it?

Don’t stretch yourself too thin and get caught up in what you think you should be doing, or what trends seem to saying you should do. Zero in on what works for your business. Put time and energy where your customers are and they will find you. Your business will become successful because you put effort into being focused, targeted, efficient and effective.

KFC Achieves Major PR Score, Misses Mark in Delivery

For those of you who read my blog(s) regularly you know that I harp on one thing....Are you prepared for PR? Are you fully prepared for what can happen to your business virtually overnight with one major national media story?

This week KFC (part of the Pepsi Co. brands) scored BIG TIME when Oprah announced that KFC was giving her viewers the opportunity to get a free bucket of their new grilled chicken two-piece meal by printing off a coupon from her website.

What I deemed a "brilliant" marketing moment for KFC quickly turned into an ugly nightmare of lines, angry customers, TV crews and bad PR for the company. Every company wants to get the attention of Oprah and she obliged, but your business MUST be ready on all fronts for the attention major PR opportunities like that can have on your business.

Here's where KFC missed the mark, and what you can learn from them:

1. Prepare, prepare, prepare - No one goes to battle without a plan, and I can guarantee that if a Colonel were really running the business the battle plan would have been very clear to all. Preparation isn't just for the corporate office but, in this case, all of your "franchises" and spinoffs. Even vendors, retailers and all business partners need to be fully aware of your marketing plans or when a BIG media story might be coming out.
In fact, you might consider doing a video or conference call, webinar or go around to each major store personally to walk them through the program

2. Communication IS THE KEY - Clearly KFC failed to effectively communicate to its stores around the country what the plan with Oprah was, why the company was doing such a HUGE promotion and, most importantly, the steps each business needed to take to manage crowds, additional publicity in local markets and general customer service.
KFC totally blew it! It was easy to see that local stores were completely overwhelmed and TOTALLY under-prepared.

3. Test before implementation - In my industry there are plenty of agencies out there that come up with "brilliant" ideas and then are surprised that the concept flops when they implement to the public. Terrible! Think about every time that you've seen a major company implement a program and watched it flail and then fail. I learned this a long time ago in the radio business and still believe in the importance of testing....ANYTHING - a promotion, product, marketing campaign, anything and everything should be tested before implementing and turning it lose on the public.

4. If you screw up, admit it - It holds true in relationships and with the public. Customers lose faith fast in companies that fail to communicate with them appropriately. At the worst their perception of your brand goes down and so do your sales, until you can regain their faith. KFC should have immediately delivered a statement to their upset customers across the country yesterday, but I believe that they should have contacted Oprah and apologized for being completely under-prepared. I will tell you one thing, I doubt that she'll work with them again any time in the near future.

5. Finally, the most unfortunate outcome of the KFC situation is, in my belief, going to be the strained relationship between the corporate office and local franchise stores. The company now needs to do some serious damage control on the inside to regain the respect of the store owners who make the company what it is. After this debacle....I highly suggest a paid vacation for all to the Caribbean and small group sit downs with executives where they can share their experience and input. It's a band-aid but it's a start.

Build Community, Sustainable Brand

Without surprise the majority of small businesses being launched today are Internet-based, meaning that their primary focus is selling their product online. Now that doesn't mean that retail no longer has meaning to customers, because it does. Women, in general, will never tire of taking a stroll through their favorite shopping area and sifting through the latest products. In fact, you really need to focus on both, if your business model/product is applicable.

The real opportunity with the Internet is a company's ability to connect with their customers, to build a unique community specifically for them. Trust me....if you're customers feel connected to your business, special they will return and more importantly they will provide word-of-mouth to friends and family.

Moreover, your website and building a community for customers gives you an opportunity to communicate with them directly answering questions, giving advice, pimping your own new products and services, as well as accomplishments. All of this re-establishes, in the customer's mind, why they've aligned themselves with your business.

Here's a great article from Chief Marketer on the importance of creating an online community for your small business, and how to build it so that they will come.


Building Your Brand by Creating Community
Apr 14, 2009 12:19 PM, By Ryan Buchanan

What are the most important goals when building your brand online? No matter the product, service or industry, those goals likely include:

1. Starting a relationship with your customers that can't be duplicated by the competition, encouraging loyalty and providing value.
2. Maximizing customer interaction time with your brand, as well as building mindshare and influence.
3. Building an e-mail list for targeted follow-up and communication.

Now, what's the best way to kill these three birds with one rock-solid project?

One popular and effective method is building an online community for your brand, letting your customers lead the way from a touch point that they control.

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