Cascade Celebrates 10 Years

In 2001, I got a lot of advice about opening Cascade Communications and I was fully prepared for the hard work, determination, frustration, patience and planning it would require. However, the one thing no one told me about going into business was that time will fly!

Like every business there are the ups and downs, but even despite the economy, things feel different for us. It's almost as if we're entering a new phase and what it has in store none of us really know, but...it kind of feels like a beginning.

Over the last 10 years, we've done some pretty cool stuff and helped raise the profiles and sales of many small business brands. We've even run celebrity red carpet events and managed more than 60 local media for one of the biggest political party campaigns embracing the next generation of voters. We've seen small companies grow into million dollar businesses in just a few years or quadruple their current business in 18 months. It's crazy and exciting. While it can be frustrating to never get your client on the phone, we also know that they are busy growing and loving it.

And, we have had those that didn't fare so well. It happens. One's batting average can't always be .500 and the ones we haven't won for have mostly been an issue of bad timing. That's the trick. While we understand what media is looking for sometimes they just aren't ready for us, or someone else beat us to the punch. We hate that. I hate that. But, we can honestly say we've had more wins than not and met some incredible people along the way.

As I reflect back on the last 10 years, I know that I, personally, have learned a lot about myself and what I want my business to be. Is it what it started out to be? Are my goals for it the same? Where are we headed now? Like all business owners, these are the questions we should ask ourselves annually and where we need help, we ask for it - much like our clients have done.

Everyone says 10 years is a milestone, and they're right, for sure, but our modesty keeps us from getting too wrapped up in it all. This year, I want that to change. There are so many cool opportunities with social media and using it to help grow our client's business, it's fun, it's different and it's here to stay. The beauty is that one mom and pop in small town Kansas has the chance to be more than local. They can become international, and I just love that idea.

So while we're taking our heads out of the sand and finally taking a bow (well just for a minute), we're also looking forward to working with amazing small businesses. I will continue teaching PR to small businesses around the area at SCORE Chicago. We'll launch our new website soon (pardon the dust) and starting some new things of our own to benefit clients. It's going to be....exciting. Listen, when you've been through two economic down times while in business, you learn to float through it and keep the faith; to see the exciting possibilities and to, well, get excited.

This is our hope for all of you on our Anniversary - get excited! Opportunities abound. Small businesses and entrepreneurs are reaching out to help one another and that's what I love about what we do so much.

Cheers!

7 Stupid Reasons to Hire a PR Firm

This is a must read for anyone considering hiring a PR firm for their business. I always say that you have to be really educated before you make the investment, and that's what I attempt to do on Cascade Effect and also on Small Business Daily blog, if you haven't checked it out, you should!

The reality that this article poses is that you not only have to educate yourself on how PR works, how firms work, but you also have to find the right partner for your business.



7 Stupid Reasons to Hire a PR Agency
A capable agency should provide visibility and increased brand awareness while keeping your end-game in focus.
By Aaron Kwittken The PR Post Entrepreneur.com | April 20, 2010

Brand awareness, thought leadership, increased executive visibility, crisis communications preparedness . . . the laundry list of reasons companies should hire PR representation goes on and on, and a capable agency should provide all this and more. The decision to hire an agency should not be taken lightly and there are some common are pitfalls that should be avoided to ensure success. From unscrupulous agencies to recognizing your own misguided preconceptions; here are seven reasons you should not hire a PR agency.

Read more...

The Changing World of PR and Your Role as Client

Today, I came across an interesting article by Grant Cardone of Huffington Post (be sure to read the comments), and, of course, it sparked a blog post - one I believe will be a must read for anyone doing PR (professional, small business, client of any kind).

The world of media has changed rapidly, and continues to do so daily. Some of us got on the train immediately and have seen how technology/Internet can help us do our jobs better, while a lot of people simply failed to get on at their stop. Now they're running around trying to catch up telling clients "we're experts" when they really aren't.

In today's Internet-driven world, anyone can be "an expert"
Just take a minute to think of all those you've seen saying those exact words!
So, how do you decipher which ones really are experts?

The truth is that huge scores of PR people failed to catch on to social media and how the Internet can really help them be more successful for clients. They still work under the adage that if a story happens they must take credit for it (whether they achieved it or not) to look good for the client. Or worse.....they just don't know what they're doing, and sadly, there are a lot of people out there who say they do PR and really have no clue.

Back to Cardone's post: What got me on this post isn't his comment about PR dying, but that the fact that the transition hasn't happened with a majority of PR people yet; they're scrambling and not in a good way. They're trying to translate traditional PR in a non-traditional media market and they haven't quite figured out the new strategies. That's why Cardone was failing to achieve the results he wanted with his three PR firms. I agree with him that many agencies have yet to come to the new PR table, causing them to be sloppy and miss opportunities. Simply put, there's a new way of doing things these days.

Anyone can talk a big game, but can they play and win?
It's not always easy and requires patience, but you should find out
quickly whether your PR firm knows what it's doing, or not.

Here are some things to consider as a client:

• A great story ALWAYS achieves PR. This is a fact!
  
• Review your agency's press release. Is it really newsworthy or just fluff? Is it well-written and timely?
  
• I feel strongly that a PR firm's staff should all either have a degree in journalism or worked in the media writing news (PR is news! duh)
  
• They should know that, now, the other part of PR is a conversation, which is happening online everyday, where customers, not media, provide the third-party endorsement of your product/service to one another. Very valuable!
  
• Your PR firm should know that the Internet can only help their efforts, increase odds
  
• They should understand that the media environment today has created more freelancers, who are harder to track, and must make sure your online presence (online press room) is in top shape, should media find you while conducting a search
  
• SEO only helps PR
• That PR is no longer ego-centric, meaning it's not all about the agency. It's about teamwork. Today agencies can contribute to media finding your business, but the journalist may contact you directly. It's about "getting you out there" and, some may argue with me, it doesn't matter who gets the credit but rather that it happened.
  
• It's more than understanding how traditional media work (and the changes they're making) but the fact that PR has become slightly more complex with the Internet. They should be able to advise you on using video, blogging, social media and more from your end to help their efforts
• They should be experts on all fronts - traditional and nontraditional; marketing and Internet
  
• Marketing is more integrated now than ever before - I will toot my own horn and say that I did predict this in journalism school and so happy that I followed a career in general marketing (brand, advertising, promotions, PR, web and more) because the Internet has brought it all together. They work hand-in-hand
• Again, it's about teamwork and your PR professional/agency should be prepared to play fair and share one common goal with you - achieve media stories to grow your business -and they should think about being part of the team long-term
  
• Finally, PR is a patient process that clients must be sensitive to. Just because you put out a press release doesn't mean media are going to drop what they're working on at that very moment to cover your story. Any good publicist will communicate this, set expectations, maintain open communications and regular progress reports, know how to target pitches to media, rather than blanket pitches and even be able to walk away on their own if they don't feel they're getting anywhere.
  

It is a serious thing to find marketing professionals that are right for you and your business. I always tell potential clients to listen to their intuition, look for someone they like and trust, check out the agency's references, be thorough and feel good about it.

Thanks for the blogging inspiration, Grant, and good luck to you!

A Negative Attitude is Bad for Business

Last month, I was interviewed to comment in a story on an unlikely industry - horse racing.

The industry has certainly seen its ups and downs. Consumers get revved for the Triple Crown races (aired nationally, internationally), but local tracks are seeing fewer and fewer ticket sales. Maybe this because young people aren't interacting with the sport like their parents and, more likely, grandparents. They are seeking alternative entertainment venues and the sport has lost its "sex appeal". Or maybe the industry has failed to capture the new audience by picking up the same entertainment models the NBA, NHL and MLB have in the last 10 years.

Well, anyway, a few key industry players have sought government funding to keep horse racing alive, that combined with a few stunts. They were hoping to catch the attention of media and customers, and force an uprising amongst fans to fight for the industry, but their negative approach may have cost them more. Now it seems the only way out is to ban together in a united front, pool their money and promote the lifestyle of horse racing nationwide with a number of events to attract young adults. This demographic has to be given a reason to come - and the race isn't enough. But that's just my two cents on saving the industry - an American past time. It would, truly, be a shame, to have only three races a year worth anything to anyone.

What these executives don't realize, and most small business owners don't either, is that the attitude you present to the world, to your customers, can actually dictate whether or not you will be successful. If you're struggling now and acting like its Doomsday, chances are the outcome will only continue to be bad, or get worse. Call me crazy but people don't want to support or buy from grouches, or something far more devious. This is the worst customer service and marketing program you can implement and it continues to perplex me why these people believe that this attitude will take them somewhere.

Call it the Law of Attraction, the power of the universe evening itself out, or you get what you give, all of it is relevant in running and growing a successful business. What you put out, you will get in return.

As I mention in this article, business owners (you) are the most powerful, credible and reliable source for communicating about your business. If you tell people it's failing, it probably will. And I know first hand that the reverse is true as well. So the next time you feel like telling the whole world how bad your problems are, think twice. You just might dissuade customers from supporting your business!


Read more in this article by Vic Zast on HorseracingInsider.com.

10 Ways to Generate PR for Ongoing Media Coverage

Today, I'm going to let you in on a little secret that Fortune 500 companies and larger "small" businesses caught on to a long time ago: To grow a successful business you have to continue "branding" it in the minds of your audience. Okay, in layman's terms this means that you need to engage in a steady flow of marketing for the lifetime of your business to ensure ongoing growth and long-term success.

Yes, as a small business owner myself, I clearly recognize that funding an integrated marketing campaign year after year can be a real challenge for a cash-strapped small business, so let's just focus on the many ways you can build an ongoing PR program.

The one thing I continue telling my clients is that they have a real opportunity to leap frog over their competitors by being flexible and creative - you don't have the red tape and paper pushing through various departments to deal with. You can, literally, decide today that you want to hold a promotion in three weeks and make it happen.

To generate ongoing public relations for your business you simply have to keep thinking outside of the box.

First of all, everyone wants a business feature on their organization, but after you get it media aren't going to do it again, for at least five years, unless you grow at lightening speed or sign a serious client.

Here are 10 ways you can generate more PR for your business:

1. HR announcements
2. Business wins/partnerships
3. Sales/promotions
4. New product introductions
5. Expert advice & tips
6. Events
7. Charity tie-ins
8. Office Move - say into a larger facility, bringing jobs
9. Pro bono
10. Recipes/food

There are other things that you can pursue and each industry has its niches. This is just a handful of my top suggestions. For instance, trend stories that you can comment on from either a national or industry perspective - just don't get caught in the clutter of everyone else attempting to do the same thing.

To be successful at achieving ongoing PR you must clearly differentiate yourself from competitors.

At the end of the day, public relations is a credibility builder. The more people see your name or that of your business in the news, the more likely they will view it as a credible resource, and see you as someone they should do business with.

Public relations doesn't stop with the business announcement. Be different, be creative and generate more press to position you positively in your community and industry, and....you will GROW!

Follow me on Twitter @SmallBizPRXpert for daily SMB PR Tips, or become a PR expert for your business by joining www.SmallBizPRMadeEasy.com for inexpensive weekly lessons, templates, tips, advice, expertise, media interviews and more!

New Blog Segment - News Links of the Day

There are so many sites out there offering all kinds of helpful information to me and anyone trying to understand or generate positive public relations for their business. With this in mind, I'm starting a new blog segment of relative news stories and information you should know.

Let me know what you think. In the meantime, I'll try and come up with a better name for this segment of posts and roll it out with a red carpet-type presentation.

NBC launches TheGrio.com, a "video centric news site" aimed at the African American community

Biz owners, be smart, use online wisely or could bring negative PR

Should your business Tweet? Tweeting not for everyone

And of course if you follow me on Twitter, you will see most of these throughout the day. Just thought it might be easier to provide one posting of my so called "food for thought".

If you're not following me on Twitter....you should be! Twitter @SmallBizPRXpert

Theory Wastes Time, Focus for SMB

There are so many ways to market your business today, mostly thanks to the Internet. Chris Nastav has made some great points on Small Business Daily about many of these online networking opportunities and, I agree, that many have become quite a fad. One that has some business owners spending hours a day simply managing their social networks and not their business.

I truly believe in face-to-face networking and have been doing it since I started my business nearly eight and half years ago. I was so intensely focused that I would be off to some kind of networking event every day, even spending some days at a breakfast, lunch and happy hour. Then came the social networking sites and everyone and their dog was all over each and every one of them. I was exhausted and took a step away from it all and what I realized was that I was taking the “bowl of spaghetti theory” to networking – this is the complete and total antithesis of what I preach about marketing.

Instead of being targeted with my time and energy by attending events and utilizing social networks that would, well, work for me, I was flinging everything I had in about 10 different directions – much like taking a bowl of spaghetti, throwing it up on the wall and seeing what sticks.

What I was doing was wasting a lot of time. Since then, I’ve knocked myself down to only attending key events with key organizations and knocked my social networking focus down to four top sites. (Seriously, who are these people who have ALL DAY to do this?)

I use the networking approach here because it’s something everyone can understand. You’re in such a hurry to drive business that you aren’t being targeted or probably even all that effective.

Networking is one of the best ways to market your business, but unfortunately so many small businesses take this same approach in their overall marketing. Small business owners think they should be advertising so they do…every where they can but fail to reach their audience and say what they need to say. This carries over to direct mail, direct email, branding, public relations and even utilization of social networks.

Here are some things to ask yourself and discover how effectively you’re marketing and running your business.

* Take a step back – make a list of everything you’re doing to market your business. Now cross off the ones that have not yielded any kind of return whatsoever.
* Define where your customers are – What networking groups/organizations are they part of? What media do they read? Make a list of who your customer is; really define them in every way. It will lead you closer to them.
* Define what it is about your business that customers should be interested in. Make a list and begin to develop brand statements that quickly and concisely communicate to your customers; create interest. These should be used in every marketing element you utilize. In public relations we call them key messages. In networking it’s your elevator pitch.
* How can you position yourself and your business utilizing 30 minutes to one hour a day and two additional hours a week on networking? Remember, you have a business to run and your time is precious.
* Finally, take hold of your marketing opportunities by outlining time each day to commit to creating interest and awareness in your business. Make sure it’s targeted, communicates your business effectively and reaches your target audience.

When you really tighten your target audience you will become much more effective in generating sales and business. Example: If I advertise or get publicity in a health-oriented publication for my (hypothetical) organic food business I’m more likely to increase sales and fast. Makes sense, doesn’t it?

Don’t stretch yourself too thin and get caught up in what you think you should be doing, or what trends seem to saying you should do. Zero in on what works for your business. Put time and energy where your customers are and they will find you. Your business will become successful because you put effort into being focused, targeted, efficient and effective.